You can request to withdraw your cash balance at any time. If you cannot withdraw your winnings, here are some possible reasons and solutions:
You may have outstanding documentation.
You may have documentation outstanding which will prevent you from making a withdrawal. We ask for certain documents to meet regulatory requirements that is request by all reputable and responsible gaming sites. You may need to send us a proof of identity and proof of address.
You haven’t deposited in 6 months
If you haven’t made a deposit within the last 6 months, you will not be able to request a withdrawal.