If you’ve received a notification requesting age and identity verification, it could be because the verification method used when you originally created your account is outdated. We need to verify the age and identity of new and existing players before they can deposit or play to meet the requirements of the UK Gambling Commission. It's something all reputable UK gaming companies must do.
If that's the case, we may ask for some documents to verify your age and identity and once that's verified, you can continue to use your account as normal. To verify your account, contact our Customer Services team via the 24/7 Live Chat and they'll help you with the process.