There are a few reasons why your free spins may not be in your account:
• Check to see if you have made a minimum deposit in the last 7 days. You are only eligible for the Reward Level free spins if you have made a deposit in the last 7 days.
• You may be opted out from receiving bonuses. You can check this under ‘My Account’ and check your preferences under ‘Manage Bonuses’.
• Your Rewards Level may have changed since your last login. You can check this on ‘My Account’.
If you've checked all of the above and it didn't help explain why you haven't received your Reward Level free spins, get in touch with us through the 24/7 Live Chat on our site so we can check this out for you.